11.Troubleshooting
Please read this section carefully. It may help you to solve common problems encountered during the printing process. If the problems persist, please contact Pantum Aftersales Service Centre.
Prior to handling common problems, first check that:
• The power cord is connected correctly and the printer is powered on.
• All of the protective parts are removed.
• The toner cartridge is installed correctly.
• The paper is correctly loaded into the tray.
• The interface cable between the printer and the computer is connected correctly.
• The correct printer driver has been selected and installed properly.
• The computer port is properly configured and is connected to the correct printer port.
11.1.Cleaning Jammed Paper
11.1.1.Paper jam of auto feed tray
1.Open the tray.

2.Gently pull the jammed paper out.

3. After taking papers jammed out, please reinstall the paper tray inside the printer and close the front cover, then the printer will recover printing automatically.

11.1.2.Paper jam of manual feed tray
1.Gently pull the jammed paper out.

2. After taking papers jammed out, open and close the front cover and the printer will recover printing.

11.1.3.Middle jam
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Note: |
• When papers jammed in the middle are taken out, please pay attention and do not touch the shaded area shown below, in order to avoid burn.
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1. Pull paper tray out.

2.Gently pull the jammed paper out.

3. Install paper tray.

4.Open the front cover.

5. Take the laser toner cartridge out along the track. (For the purpose of preventing printing quality from affecting by the exposure of photosensitive drum, please put the laser toner cartridge inside the protection bag or warp it with thick paper).

6.Gently pull the jammed paper out.

7. After taking out papers jammed, install the laser toner cartridge again and close the front cover, then the printer will recover printing.
11.1.4.Paper Jam in the Fuser Unit
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Note: |
• When papers jammed in fuser unit are taken out, please pay attention and do not touch the shaded area shown below in order to avoid burns.
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1.Open the rear cover.

2.Open the fuser door using the handles on both sides.

3.Gently pull the jammed paper out.

4. After taking papers jammed out, close the back cover and open the front cover and then the printer will recover printing.

11.1.5.Duplex Unit Jam
1.Remove the duplex printing unit from the back of the printer.

2.Remove the jammed paper from the duplex unit.

3.If the paper does not come out along with the duplex unit, open the tray and remove the jammed paper directly from the bottom.

4. After taking papers jammed out, install the duplex unit back and inspect other parts to the product. If it can be ensured that there are no jammed papers, open and close the front cover and then the printer will recover printing automatically.
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Note: |
• After all papers jammed are taken out according to the above steps, close the front cover and tidy the papers in paper tray, then the printer will recover to print automatically. • If the printer still does not start printing, please check that all the jammed paper inside the printer has been cleared. • If you cannot remove the jammed paper yourself, please contact your local Pantum authorized repair center or send the printer to the nearest Pantum authorized service center for repair. • Printer appearance may differ because of various models and functions, so the schematic diagram is only for your reference. |















